NEXTFRAME™ Coaching Privacy Policy
Effective Date: 28 May 2025
This Privacy Policy outlines how NEXTFRAME™ Coaching (“we,” “our,” “us”) collects, uses, protects, and shares your information when you interact with our website, services, digital platforms, or any communications we provide (collectively, the “Services”). Your privacy is a priority, and we are committed to protecting your personal data in accordance with best practices and data protection regulations.
1. Information We Collect
We collect information to provide better services and experiences to our clients and website visitors. The types of information we collect include:
1.1 Personal Information
When you register for coaching services, download resources, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Mailing Address (if relevant)
- Billing Information (e.g., card details, payment processor metadata)
- Professional background or biographical details
- Survey responses and feedback
1.2 Technical Information
We collect technical data to enhance your interaction with our platforms:
- IP address
- Device type and operating system
- Browser type and version
- Time zone setting and location
- Usage data (pages visited, time on page, click behaviour)
1.3 Sensitive Information
Only when voluntarily provided and directly relevant to coaching outcomes, we may gather:
- Health-related data (e.g., wellness goals, burnout symptoms)
- Emotional or psychological reflections (via intake forms or coaching sessions)
- Goal tracking progress or journaling input via forms or Notion dashboards
We treat all sensitive information with heightened confidentiality and security.
2. How We Use Your Information
We use your information to:
- Deliver coaching programs and digital products
- Personalize your client experience and dashboard access
- Manage billing, account setup, and communication
- Offer support, training reminders, and session confirmations
- Send promotional content, newsletters, or service updates
- Conduct research, client satisfaction analysis, and service improvement
- Comply with legal obligations and enforce our terms of service
3. Data Storage and Security
Your information is stored in secure systems using encryption, authentication protocols, and access control. These include:
- Secure cloud storage platforms (e.g., Notion, Google Workspace, Stripe)
- Encrypted communication channels (SSL/TLS)
- Role-based access limits within our coaching team
We review our data retention policies regularly and will keep your personal information only for as long as necessary to fulfill the purposes we collected it for.
4. Sharing of Data
We do not sell, rent, or trade your personal data. We may share it with:
- Service providers such as payment processors (e.g., Stripe, PayPal)
- Cloud and CRM platforms (e.g., Notion, Google Drive, email campaign tools)
- Analytics and marketing partners (e.g., Google Analytics, Meta)
Each partner is contractually obligated to use your data only as necessary to provide their services.
In rare circumstances, we may disclose information:
- To comply with legal requests or obligations
- To protect your rights, safety, or property
- To investigate suspected fraud or enforce our terms
5. Use of Cookies and Tracking Technologies
Our website uses cookies to:
- Remember user preferences
- Track behavior for analytics
- Improve user interface and functionality
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
6. Your Rights Under GDPR and CCPA
Depending on your location, you may have the right to:
- Access a copy of the personal data we hold
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, email: [email protected]
7. Email Communication Preferences
If you opt-in to receive our emails, you may unsubscribe anytime using the link in our messages. If you continue using our Services after opting out, we may still send critical service messages (e.g., session confirmations or billing notices).
8. Data from Children
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you are a parent or guardian and believe we have collected a child’s data, please contact us immediately.
9. International Data Transfers
As we operate digitally and use third-party services with global infrastructure, your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.
10. Data Breach Procedures
In the unlikely event of a breach involving your data:
- We will investigate promptly
- Notify you and relevant authorities within required legal timeframes
- Take all necessary steps to mitigate further risk
11. Third-Party Links
Our platforms may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies individually.
12. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes via email or platform announcement.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, reach out to:
Email: [email protected]
Phone: (+61) 403 883 735
Office: 457 Elizabeth Street, Surry Hills NSW 2010
NEXTFRAME™ Coaching | Think Sharper. Move Faster. Live Aligned.